March 8, 2024

National Telecom Week – April 14-20


National Telecom Week is April 14-20, 2024


Celebrated throughout the United States, it is a chance to celebrate the work of our unsung heroes – 911 dispatchers/telecommunicators who answer the call to duty 24/7.

This is a week set aside to celebrate our own but also for the public to recognize the commitment of these courageous men and women radio and phone warriors.

June 18, 2018

Brown County – Special Needs Alert Form



Brown County Special Needs Alert Form

Please send completed forms to one of the following:


Mail: Brown County Public Safety Communications 3028 Curry Lane Green Bay, WI 54311

May 19, 2017

Public Record Requests

Click here for information relating to Department of Public Safety Communications Public Records Requests.

December 15, 2015

911 Dispatchers Poem

This poem is a salute to 911 dispatchers nationwide:

T’was the night before Christmas, as she sat all alone,
In a room made secure, full of consoles and phones.
I had come down the chimney with presents to give
And to see just which hero in this center did live.
I looked all around and what did I see?
No tinsel, no presents, just a very small tree.
No stockings by a fire, just switchboards & mics,
And a few small photos of her kids riding bikes.
Amongst medals, and badges, awards of all kinds
A sobering thought crept into my mind,
For this room was different, so busy and bright:
T’was the 911 office, and a dispatcher on “nights.”
I’d heard stories about them and wanted to know more,
So I walked down the hall, and pushed on the door.
And there she sat with keyboards and mouse,
Waiting to set tones on a well roasting house.
Her face O’ so gentle, her room was abuzz,
It occurred to me then that she needed a hug.
Was this the hero of whom I’d read?
Sitting at a console making her bread?
Though my stress was high, hers seemed to be zero
And I soon understood this was more than a hero
For I realized the families that I saw just that night
Owed their lives to this servant who was willing to fight
Soon ‘round the world, the children would play,
And grownups would celebrate a new Christmas day.
They all enjoyed freedom each day of the year,
Because of dispatchers like her standing so near
I couldn’t help wonder how many there were
On a cold Christmas Eve working hard like her.
Just the very thought brought a tear to my eye,
I eased up beside her my heart full of pride.
The dispatcher said, as she saw my tears falling,
“Santa don’t worry, this life is my calling;
I am the watcher: a lone, steady voice,
Getting help to the helpless: my job and my choice.
With a wink and a smile she answered a call,
An elderly man who’d been hurt in a fall.
I watched her intently, so alert, and so quick,
And I saw a slight shiver as she made a mouse click.
So I took off my jacket, thick, fluffy and red,
And I covered her shoulders, her neck, and her head.
I put on her sweater, which was smaller and tight,
The two of us there must’ve been quite a sight!
Though her sweater hardly fit me, my heart swelled with pride,
And for a fleeting moment I felt a kinship inside.
I didn’t want to leave her on that cold dark night,
This guardian of honor so ready to fight.
But she kissed my cheek, and in a voice so pure,
Said, “Carry on Santa. Christmas Day is secure.”
One look at my watch, and I knew she was right.
Merry Christmas my friend, as you watch through the night.
This poem is a salute to 911 dispatchers nationwide it was adapted from a
Soldiers night before Christmas.
ADSi would like to salute the unsung heroes who simply say “not on my watch,”
the Dispatchers of America. You listen to the callers who may be having the
worst day of their lives. You listen to Law Enforcement who has to sort out the
un-sortable. You help Firemen find the unseen voice. You help EMS get to a
family member who is very ill. Without you we cannot imagine what would
Merry Christmas!

August 28, 2015

GB Metro Fire earns top rating


Green Bay Metro Fire earns top score in insurance rating

Green Bay Metro Fire earns top score in insurance rating

Green Bay Metro Fire among nation’s elite, insurance organization rating system shows

April 10, 2012

April is National 9-1-1 Education Month


Washington, D.C. – The NG9-1-1 Institute, as part of the National 9-1-1 Education Coalition is calling upon local leaders, public safety officials and elected officials to promote 9-1-1 education in communities around the country. The month of April was first recognized by the U.S. Congress in 2008 as National 9-1-1 Education Month in support of the National 9-1-1 Education Coalition, an alliance of 8 national organizations dedicated to advancing public safety communications who joined together to advance 9-1-1 education across the country. The group is urging local events such as school outreach, street fairs featuring first responders and their equipment, and distribution of 9-1-1 educational materials throughout the month of April.

Last year, the Coalition announced the creation of, a website dedicated to 9-1-1 education. The site contains many free resources that can be used to promote education, awareness and outreach efforts at a local level. This year, new resources have been added to support local community efforts to execute their own 9-1-1 education outreach efforts.

Angel Arocho, Chairman of the NG9-1-1 Institute said,

9-1-1 Does Save Lives! Education should not only occur during National Education Month but throughout the entire year. This year, efforts will be placed on LOCATION: Help 9-1-1 Help You ~ Give Us Your Location. We encourage you to understand how 9-1-1 can help you and teach others to understand the critical things they should know when you call 9-1-1.

The National 9-1-1 Education Coalition members each adopted resolutions in April of 2008 proclaiming APRIL as National 9-1-1 Education Month. Each year, the coalition encourages groups, clubs and organizations to put special emphasis on 9-1-1 education. The organizations of the Coalition include the Association of Public-Safety Communications Officials (APCO); CTIA – The Wireless Association®; the Industry Council for Emergency Response Technologies (iCERT), the NG9-1-1 Institute; the National Academies of Emergency Dispatch (NAED); the National Association of State 9-1-1 Administrators (NASNA); the National Emergency Number Association (NENA); and 9-1-1 For Kids®.